Terms and Conditions
Welcome to SpinLegend Casino, Canada's premier online gaming destination.
Terms and Conditions
These Terms and Conditions govern your use of SpinLegend Casino and constitute a legally binding agreement between you and our casino operations. By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Account Registration and Eligibility
Age Requirements: You must be at least 19 years of age (or the legal gambling age in your jurisdiction, whichever is higher) to create an account and use our services. We reserve the right to request age verification documentation at any time.
Jurisdiction Restrictions: Our services are available to residents of Canada and other permitted jurisdictions. Players from restricted territories are prohibited from creating accounts or using our services.
Account Information: You must provide accurate, current, and complete information during registration. Any false or misleading information may result in account suspension or termination.
Single Account Policy: Each player is permitted only one account. Multiple accounts will result in closure of all accounts and forfeiture of any associated funds or bonuses.
Deposits and Withdrawals
Deposit Methods: We accept various payment methods including Interac e-Transfer, credit cards, and approved e-wallets. All deposits must originate from accounts in your name.
Withdrawal Processing: Withdrawal requests are processed within 24-48 hours, subject to verification requirements and payment method processing times. Withdrawals must be made to the same payment method used for deposits where possible.
Verification Requirements: Account verification may be required before processing withdrawals. Required documents include government-issued photo identification, proof of address, and payment method verification.
Anti-Money Laundering: We maintain strict anti-money laundering policies. Suspicious transactions will be investigated and may result in account suspension pending resolution.
Bonuses and Promotions
Bonus Terms: All bonuses are subject to specific terms and conditions including wagering requirements, game restrictions, and time limits. Bonus terms are clearly displayed with each promotion.
Wagering Requirements: Bonus funds must be wagered according to specified requirements before withdrawal. Different games contribute varying percentages toward wagering requirements.
Bonus Abuse: Any attempt to abuse or manipulate bonus offers will result in bonus forfeiture and potential account closure. This includes but is not limited to creating multiple accounts or using irregular betting patterns.
Promotional Changes: We reserve the right to modify, suspend, or terminate promotions at any time without prior notice.
Gaming Rules and Fair Play
Game Integrity: All games use certified Random Number Generators to ensure fair and unpredictable outcomes. Game results cannot be influenced by players or casino operators.
Betting Limits: Maximum and minimum betting limits apply to all games and may vary by game type and player status. Exceeding betting limits may void associated winnings.
Prohibited Activities: The following activities are strictly prohibited and may result in account closure:
- Using automated betting software or bots
- Colluding with other players
- Exploiting software errors or glitches
- Engaging in fraudulent activities
Responsible Gaming
Self-Exclusion: Players may request temporary or permanent self-exclusion from our services. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
Deposit Limits: Players can set daily, weekly, or monthly deposit limits through their account settings. Limit increases require a 24-hour cooling-off period.
Reality Checks: Time-based reminders help players monitor their gaming sessions. Players can customize reminder intervals or disable this feature.
Problem Gambling Resources: We provide links to professional organizations including GamCare and Gamblers Anonymous for players seeking help with gambling-related issues.
Privacy and Data Protection
Information Collection: We collect personal information necessary for account operation, verification, and regulatory compliance. Information collection is limited to what is reasonably necessary for these purposes.
Data Security: Personal information is protected using industry-standard encryption and security measures. Access to personal data is restricted to authorized personnel only.
Information Sharing: Personal information is not shared with third parties except as required for payment processing, regulatory compliance, or legal obligations.
Data Retention: Personal information is retained for the minimum period required by law and regulatory obligations.
Intellectual Property
Casino Content: All casino software, games, graphics, and content are protected by copyright and other intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
Player Content: Any content submitted by players (reviews, comments, etc.) becomes our property and may be used for promotional or operational purposes.
Limitation of Liability
Service Availability: While we strive for continuous service availability, we cannot guarantee uninterrupted access to our platform. Scheduled maintenance and technical issues may temporarily affect service availability.
Technical Issues: We are not liable for losses resulting from technical malfunctions, software errors, or connectivity issues beyond our reasonable control.
Maximum Liability: Our total liability to any player is limited to the amount of funds in their account at the time of the incident giving rise to liability.
Dispute Resolution
Internal Resolution: We encourage players to contact customer support for resolution of any disputes or concerns. Most issues can be resolved through direct communication.
Escalation Process: Unresolved disputes may be escalated to our management team for review and final determination.
External Mediation: In cases where internal resolution is not possible, disputes may be referred to approved alternative dispute resolution services.
Terms Modifications
We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated to players via email or website notification. Continued use of our services after notification constitutes acceptance of modified terms.
Contact Information
For questions regarding these Terms and Conditions or any aspect of our services, please contact our customer support team via live chat, email, or telephone. Our support team is available 24/7 to assist with your inquiries.
These terms are governed by the laws of the jurisdiction in which we operate and any disputes will be resolved according to applicable legal frameworks.